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All About True North

Guiding You in the Right Direction

hiker at the base of a redwood in the forest

For more than 25 years, our clients’ happiness has been our guiding principle. After all, if you aren’t successful, productive and happy, we haven’t fully done our job of creating peace of digital mind.

And although we’re very proud of our high client retention rate, we also know that sometimes things happen that can alter the course of your digital adventure. As your digital best friend, we want to be there every step of the way to understand how change is affecting your business and ensure you’re on a path that leads to success. We want to listen, learn, and work together to form a clear roadmap tailored to your business needs and guided by purpose and strategy.

That’s why we launched True North. Regardless of whether you’re new to the Northwoods family or have partnered with us for years, we’re committed to helping you stay on track throughout your entire Northwoods journey.

As part of our True North commitment, you can expect the following:
→ Project Wrap-Up: Once you’ve completed a project, engagement or campaign, we’ll follow up to gauge your satisfaction. What went right? What could have gone better? By developing and nurturing feedback opportunities, we’ll be better positioned to help ensure your objectives and goals are met and that our service exceeded your expectations.
→ Complimentary, Guided Planning Sessions: We’ll reach out to schedule a True North planning session, designed to help us understand how your project(s), software and/or campaigns are performing. The items we’ll review will vary depending on your services and needs and may include a pre-meeting survey to determine areas of focus, website traffic reporting, heat-map analysis, and review of original objectives and KPIs, as well as new services, features, and functionality to help you achieve your goals.

We’re excited to further our data-driven and consultative approach to ensure your peace of digital mind. Here’s to the journey ahead!

To learn more about True North, please contact your relationship manager or account director, or email us at info@nwsdigital.com.