Updated: Sept. 29, 2025
Originally Published: Feb. 20, 2023
You spent months finding the perfect software solution, worked tirelessly to integrate it into your business, and looked forward to regular updates – only for things to either suddenly or gradually go sideways. Bugs begin to pile up, updates disappear, and support requests go unanswered.
You are now the not-so-proud owner of orphaned software: once-useful tools left for dead by their creators.
The good news? You have options.
How Do I Know If I Have Orphaned Software?
Orphaned software no longer receives updates or support. Sometimes a vendor shuts its doors or pulls the plug on the software you purchased. More often, though, developers get assigned elsewhere as companies chase shinier priorities, leaving your tool to die a slow death.
Here are the warning signs your software has been orphaned:
- Updates slow down, then stop.
- Product info vanishes from the vendor’s website.
- Support channels fade away.
- The vendor presents unreasonable price increases to force a breakup.
- You get no response to support tickets, or access to online support disappears.
If you have a custom-built software solution, consider it orphaned if support or maintenance stops altogether.
One by one, these red flags accumulate until you’re left with tech that feels … well, abandoned.
If I Own Orphaned Software, What Should I Do?
It’s frustrating to be in this situation, but there is hope! Here’s how you can move on effectively:
1. Know Your Options
- For custom solutions built on well-supported technology, consider bringing in a new developer – either a reputable vendor like Northwoods or a qualified team member – to take over maintenance and upgrades.
- If you’re using commercial software, you might be able to buy the source code from the vendor, but that’s rare. Check your contract to see what’s possible. Of course, there’s not a lot of benefit to buying it unless you have the necessary resources to take over maintenance and development.
- Before considering whether to maintain your software in-house, research alternatives. It’s wise not to take on unnecessary headaches if better solutions exist.
2. Study Your Contract
- Review your agreement carefully before you move on.
- Did the vendor break any promises around updates, fixes, or support? If so, you may be able to end your contract with no penalty. If not, plan your exit for when the contract naturally ends.
3. Explore Alternatives
- List the business needs your current software covers. Gather feedback on missing features and persistent pain points. Knowing exactly what you need makes shopping for a replacement faster and more effective.
- Share your requirements and wish-list with potential vendors. You’ll save time and avoid repeating history.
4. Choose Your Next Solution Wisely
When evaluating new software or vendors, keep these tips in mind:
For custom or vendor-built solutions:
- History: How long has the vendor been in business?
- Feedback: Check out third-party reviews and the Better Business Bureau. Ask for references and contact them to ask questions.
- Fit: Does their experience match your needs? Ask for real examples.
- Communication: Do they listen, explain clearly, and respond in a timely manner?
- Integrity: Are they transparent about pricing, support, and what’s included?
- Maintenance: Ongoing maintenance and support are critical. A vendor that promotes a quick one-and-done process guarantees you, for all practical purposes, orphaned software on arrival. Plan to spend 15%-20% of the initial project cost on maintenance every year. If a vendor doesn’t offer maintenance, move on.
For commercial, off-the-shelf tools:
- Alignment: Does it suit your needs right out of the box?
- Usability: Is the software intuitive and easy to use across devices?
- Community: Are there forums, FAQs, or user groups?
- Technology: Is the tool built on familiar, well-supported platforms? Can your IT team manage it if needed?
- Documentation and Training: Are resources easy to find, use, and understand?
- Costs: Don’t forget to factor in migrations, customizations, maintenance, and hosting. Keep in mind that a slightly pricier platform can often pay off in better support for your team and lower long-term costs.
5. Plan Your Exit and Transition
Once you’ve found a new solution and squared away any loose ends with your current contract, map out your transition plan:
- Leverage your new vendor’s training and support to adequately prepare your team.
- Communicate with key stakeholders about why you’re making a switch and the benefits the new solution offers.
The smoother the transition, the faster your new software will help your business thrive.
One Last Thing
Resist the urge to rush into a new contract out of frustration (though we totally understand the temptation!). Take the time to ask questions, try out demos, and thoughtfully compare options. The more information you can gather, the better decision you’ll make and the more likely it will be that you don’t end up with another orphan.
Unsure about next steps? Northwoods’ experienced software development team can help you find your next (supported!) solution – one that fits your business needs and keeps your team up and running. Reach out anytime.
