Have you recently found yourself thinking about a website redesign? Perhaps:
- you're in the early stages of a re-branding effort for your organization and, as a result, your website needs updating to reflect the new brand.
- you're opening up new markets, launching a new product or service, or contemplating the move into e-commerce.
- you haven't redesigned your site in more than 3-4 years and its become stale.
- the user experience has lost its effectiveness.
- or — like so many — the pandemic forced you to table thoughts of refreshing your site but now you're better positioned to do so.
Whichever scenario you find yourself in, keep in mind there are several dos and don’ts before jumping into a redesign.
It's important to set aside some time to look at your strategy before you invest in simply updating the look and feel.
At Northwoods, when our clients are contemplating a redesign, we remind them that this is a golden opportunity to benchmark performance of their current website and to make sure whatever they're adding or modifying resonates with users and aligns with business strategy.
Therefore, we always begin with the end in mind. That is, what do you want users to do on your site? What are their needs? What are they looking for?
We've seen many organizations rush to refresh their site(s) without thinking strategically about the decisions they're making. For instance, don’t place look and feel over content and utility. No matter how great a site looks, with great animation or page transitions, if it doesn’t have engaging content for users to interact with, what’s the point if no one converts? Design for users and base your decisions on research and data.
Here is a high-level list of things to avoid when contemplating a redesign:
- Not having clearly articulated website objectives
- Not validating your audiences and their goals
- Not having your metrics properly configured with updates within Google Analytics
- Not understanding your competition and how they engage users
- Overlooking privacy trends
- Ignoring approximately 25% of your audience
- Not updating your site map
A Redesign Strategy Framework
Northwoods has developed a rich library of content around digital strategy and the various steps within the digital strategy framework. The following steps have been developed and refined over time, keeping pace with evolving best practices, emerging trends and shifting user behaviors. The steps in the strategy framework you should undertake just happen to coincide with “The Don’ts” list mentioned above!
Establish/Validate/Update Your Website Objectives
Website objectives change and evolve over time. We're in discussions with a client that launched a site 5 years ago, and in speaking with them, we discovered their objectives had changed. As a result, they have additional key performance metrics (KPIs), such as adding lead-generating, dedicated landing pages, which of course require a unique design to drive conversions.
During this phase of your strategy, you should also tightly segment your audiences. This will lead to improved conversion strategies and generate better tracking metrics.
Develop Your Digital Personas
Many organizations have a good idea of who their customers are. However, if you're redesigning your website for one of the reasons previously mentioned, validating your digital personas is a must before you embark on your redesign.
Marketing and sales are now digital, and simply understanding the best way to create effective messaging for your target audiences means nothing if your audience never sees it. You need to develop digital personas to truly understand how users want to be reached during each phase of their journey, as well as their engagement lifecycle and all of their touchpoints with your brand.
In addition, surveying users and talking with them can provide “ah-ha” moments that traditional messaging strategies rarely uncover. Bottom line – talk to your users. Explore their needs. And develop your content based on their goals and how they can achieve them.
Check Your Analytics Configuration
The vast majority of the clients we work with use Google Analytics to understand user behavior, conversions, goals, and content consumed. That’s the good news. The bad news is very few have their Google Analytics set up properly to correctly collect and interpret their audience behavior data.
Bad data leads to ill-informed decision making. Northwoods has a wealth of information available for you to assist you in understanding how people are exploring your site. Once you have analytics set up properly, you can benchmark your site to ensure accurate reporting so you can make informed decisions about your site’s information architecture. Additionally, now is the time to start thinking about GA4. We have an entire digital Hub focused on GA4 for your reference.
Benchmark Your Competition
“If the grass is greener on the other side of the fence, it probably means you haven’t been taking care of your own lawn.” Examine why your competitors may have greener grass. Before your redesign, conduct a competitive analysis. Look at:
- Content and keywords
SEMRush, Similarweb, Moz and the Google Ads Keyword Planner are just a few tools you can use to understand keywords your audiences are using to explore content. If you see trends in keyword usage and your site doesn’t have content to support these queries, this presents an opportunity to create that content within your site map.
You can also talk to your users to validate this content, and perhaps even show them a few of your competitor sites and ask them what they like - and what they don’t, what’s missing, and so on. How are competitors converting their users? How clean is their design? Do they have an effective site search? Answers to these questions will present opportunities for differentiation.
Assess Data Privacy and Security
This aspect of the digital user experience continues to evolve, and changes to policy and regulations are accelerating rapidly. If you target users in the European Union (EU), you must consider the General Data Protection Regulation (GDPR). If you have customers in the United States, specifically California, you need to account for the California Consumer Privacy Act (CCPA). Other states have laws pending.
Meet Website Accessibility Standards
Organizations with inaccessible websites are failing to accommodate an ever-growing part of the population. According to Pew Research, 23% of disabled persons say they never go online due to frustration over sites not having screen reader functionality, poor color contrast to easily identify links and text, and a host of other challenges sites present users.
One in 5 Americans have some sort of disability. Website usability and accessibility go hand in hand, so it’s very important to understand the Web Content Accessibility Guidelines (WCAG) version 2.1 Level AA. With respect to a redesign, you may need to update your web style guide – or develop one – to ensure proper color contrast. Our accessibility practice leader has several excellent blogs on how to test for proper color contrast. Additional items to consider:
- Do all of your images have Alt Tags for screen readers?
- Are your heading tags in logical order?
- Do your web forms have labels for screen readers?
- Is the page language set?
- Is your color contrast sufficient?
In addition, make sure you have a clear and concise accessibility policy that offers users the opportunity to contact your organization if they have difficulty consuming content on your site.
Update Your Site Map
Arranging your site map and tailoring content to what your users want before you redesign will help you achieve your website and business objectives.
Before you embark on a website redesign, our recommendation is to take the time to understand how you can best meet user needs. Remember, the organizational perspective is usually internally focused. Now is an opportune time to follow the strategy framework outlined above - conduct research to understand the customer experience, provide as much value as possible and accurately measure effectiveness.
If you're not sure where to start with your website strategy before you begin your redesign, we'll be happy to help! Don't hesitate to contact us.